FREE (1-3 day) SHIPPING on all Domestic Orders

Returns

Returns:

If you are not happy with your purchase, you may return it within 14 days of purchase for a full refund, excluding Final Sale and Limited Release items.

Any item purchased at a discount is considered FINAL SALE.

***Final Sale items are eligible for exchanges or store credit within 14 days of purchase.***

Exchanges are available within 14 days of purchase on unworn/unused products still in its original condition. This applies to size exchanges as well as exchanges for different products.

Allow 3-7 business days for your exchange to be processed and shipped. 

Please contact us at cs@prime4109.com to tell us the reason and condition of your return (i.e. refund/exchange/defect). Please note all products must be in the original, unworn condition to be accepted for returns/exchanges (unless it is a manufacturer's defect).

Please print out and include your confirmation email in your return package. If you lost or deleted your confirmation email, contact cs@prime4109.com and describe the item you wish to return and the date it was purchased.

Return Shipping:

A separate box should be used to ship shoes back with the original shoe box inside. Please do not use the original shoe box or a plastic bag as the package for shipping. Any returns without the original shoe box or that use the original shoe box as the shipping container will not be accepted. 

Please send your return package to the following address:

Prime Returns 
4109 Bergenline Ave
Union City, NJ 07087

For Refunds: 

Refund applies to cost of item only, any shipping costs associated with order are non-refundable.  Please be advised that you are responsible for the shipping fees incurred for the return. We will issue a refund once we have inspected the merchandise. Please allow 5-7 business days for refunds to be processed back into your account.

Any orders purchased at a discount  is considered Final Sale and is not eligible for a refund.  

Exchanges: 

For items being exchanged for a different size or product, please be advised that you are responsible for the shipping fees incurred for the return. Allow 3-7 business days for your exchange to be processed and shipped. 

For a Defective or Damaged Product:

Please contact us at cs@prime4109.com to tell us the reason and condition of your defective item. You may be asked to provide a photograph of this defect. We will provide a return shipping label at our expense for all products determined as a manufacturers defect. 

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